Returns and complaints
In accordance with the Act of March 2, 2000 "on the protection of certain rights
consumers and about liability for damage caused by the product
A dangerous "buyer can give up the purchased product without
giving the cause within 14 days from the date of receipt of the parcel, under
a condition that the product was not used or remained in any way
Destroyed and is in the original packaging. The store guarantees a refund
equal to the price of the goods within 7 business days by bank transfer to the account
indicated by the Buyer or by postal message to the address indicated in
order.
The right to withdraw from the contract is not entitled to the customer in the event
Product orders with properties individually determined by
Customer, such as the color or type of material from which it is made
Product (Act "on the protection of certain consumer rights and Fr.
liability for damage caused by a dangerous product ",
Article 10, item 3).
If, after receiving the goods, the buyer finds technical defects in it
or damage caused during delivery, in the presence of a courier
write the damage report, in which the date will be included, the time of delivery
and a description of damage or noticed deficiencies. Product replacement with a new one
It is only possible on the basis of a written protocol. Photos documentation, proof of purchase and complaint report should be sent to the address recyciacje@{100 WASTA.PL
A damaged or defective product should be sent to the company's address.
All complaints are considered most in 14 business days
from their influence. The damaged product will be replaced with
full -fledged, and if it is impossible, the store will return by buying Emu
The equivalent of the product price or will offer another product available in
store.
Mash Living It reserves the right to choose a way to deal with a complaint. Differences in the shade of fabric, leather, eco-leather, wood, laminated plate, which result from a differently set monitor parameters or graphics card, do not constitute grounds for submitting a complaint. The photos presented on the store's website are illustrative, fabrics and colors may differ slightly from the available ones. The color of natural wood can actually differ in color from the product photo.
To report a complaint, please contact the company's office.
Warranty
Mash Living Gives a 24 -month warranty on all its products.
The warranty condition is the use of products in conditions and method
corresponding to their purpose when they were not acted
or influence of harmful factors resulting from non -standard
how to use them. The warranty includes a free
Product repair in the warranty period. The method of removing the defect is determined
taking the order.
The buyer serves the right to re -make the product or deliver
product free from defects in the event of significant defects, if the amount of
repair of a given product will exceed a certain number of repairs of the same
the advertised element, followed by a defect advertised.
Mash Living reserves the right to choose how to proceed
warranty.
The warranty does not include mechanical damage to the resulting products
After the products are handed over to the customer and differences in color i
veneer structure as a consequence of its natural origin.
These factors cannot be the basis for submitting a complaint.
